I use Adobe Photoshop and Bridge CS5 on Windows Vista SP2.
Recently I had a nasty virus on my laptop that had eaten away some of important .dll and .exe files and thus caused problems with many software applications. However, I have cleared the system of the virus now. The faulty applications get fixed when I reinstall them.
Similarly, I did a full cleanup and reinstall of Adobe Photoshop CS5 too. I even used the "AdobeCreativeSuiteCleanerTool.exe" and made sure I had no Adobe CS products on my machine before I reinstalled. As a result of this, Photoshop CS5 works fine, but Bridge CS5 fails to start up.
I see the below error when I try to launch it.
![error.png]()
"View problem details" has the below error:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Bridge.exe
Application Version: 4.0.0.529
Application Timestamp: 4b963c03
Fault Module Name: StackHash_125c
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 2057
Additional Information 1: 125c
Additional Information 2: 9b3592ed64a27c592a7af24f98f443be
Additional Information 3: ae00
Additional Information 4: dbfb7d8c93ebb2b659df41c8f667c75a
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Under the Windows Event Viewer, I see the below:
| Log Name: | Application |
| Source: | Application Error |
| Date: | 11-01-2012 9:17:00 PM |
| Event ID: | 1000 |
Task Category: (100)
| Level: | Error |
| Keywords: | Classic |
| User: | N/A |
| Computer: | AdarshR |
Description:
Faulting application Bridge.exe, version 4.0.0.529, time stamp 0x4b963c03, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x00000000, process id 0x13c4, application start time 0x01ccd0a6399d4b20.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
| <Provider Name="Application Error" /> |
| <EventID Qualifiers="0">1000</EventID> |
| <Level>2</Level> |
| <Task>100</Task> |
| <Keywords>0x80000000000000</Keywords> |
| <TimeCreated SystemTime="2012-01-11T21:17:00.000Z" /> |
| <EventRecordID>95544</EventRecordID> |
| <Channel>Application</Channel> |
| <Computer>AdarshR</Computer> |
| <Security /> |
</System>
<EventData>
| <Data>Bridge.exe</Data> |
| <Data>4.0.0.529</Data> |
| <Data>4b963c03</Data> |
| <Data>unknown</Data> |
| <Data>0.0.0.0</Data> |
| <Data>00000000</Data> |
| <Data>c0000005</Data> |
| <Data>00000000</Data> |
| <Data>13c4</Data> |
| <Data>01ccd0a6399d4b20</Data> |
</EventData>
</Event>
I have tried installing the latest Adobe Photoshop CS5.1.
I have even done the option of resetting preferences by holding down Ctrl key while launching Bridge.
I have also tried deleting everything under the below directory:
"C:\Users\Adarsh\AppData\Roaming\Adobe"
I am convinced it is not a problem with Bridge CS5 but that of a module / dll that Bridge depends on. Unfortunately, due to the limited information I see in the error report, I am not able to go any further.
I am breaking my head over this from the past two weeks and been completely out of luck. Any help offered to resolve this issue would be greatly appreciated.
